Fixing error “The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.”

One of my client has come across the error ” The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.”while sending email to an email address. I have checked all the possibilities. I am discussing some of the checks I have done.

[root@LocalClient ~]# dig MX xxxxxxxx.ru +short
10 mx.xxxxx.net.

So, I have tried different method to fix the issue, but below mentioned fix did work for me.

Login to your WHM and follow below mentioned steps.

“WHM Home » Service Configuration » Exim Configuration Manager » Advanced Editor”

Scroll down to “Add Additional Configuration Setting” and there you need to add this new entry as follows:
“allow_mx_ip_ip” = “yes” as a new entry.

It will fix your issue.

Summary
Article Name
Fixing error
Description
How to fix email error issue, the account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
Author
Publisher Name
My VPS Host
Publisher Logo

Leave a Reply